Privacy Policy

 Last updated: 19 July 2025

We value your privacy. We retain most client and project data for up to 6 years in line with UK legal requirements. You have the right to access, update, or delete your personal information. Read below for full details. 

Praxis Insight Ltd (“we”, “our”, “us”) is committed to protecting your personal information and respecting your privacy. This Privacy Notice explains what personal data we collect, how we use it, and the rights you have under UK data protection law, including the UK GDPR.

1. Contact Details

If you have any questions about this notice or how we handle your data, please contact:

Telephone:  +44 20 4604 3123
Email:  admin@praxis-insight.com 

2. What Information We Collect and Why

We collect and use personal information for the following purposes:

To provide and improve our services

• Names and contact details
• Addresses
• Payment details (e.g. bank or card information)
• Transaction data (purchases, payments, services provided)
• Website usage data
• Meeting notes and decisions
• Marketing preferences
   

To operate client accounts

• Account registration details
• Purchase or service history
• Security information
   

For legal, compliance, and security purposes

• Information required by law (e.g. for tax, fraud prevention, or safety)
• Call recordings (if applicable)
• Incident investigation details
   

3. Lawful Bases for Processing

We only process personal data when we have a lawful basis under UK GDPR. This may include:

• Consent – when you have given clear permission (you can withdraw this at any time).
  Contract – when processing is necessary to perform or enter into a contract with you.
• Legitimate Interests – when it benefits you or us without overriding your rights.
• Legal Obligation – when required to comply with the law.
   

4. Your Data Protection Rights

You have the right to:

• Access the personal data we hold about you.
• Rectify incorrect or incomplete information.
• Erase your personal data in certain circumstances.
• Restrict how we use your data.
• Object to certain types of processing.
• Port your data to another organisation.
• Withdraw Consent at any time (when consent is our legal basis).
   

To exercise your rights, contact us using the details above. We will respond within one month.

5. How We Collect Information

We collect information directly from you when you:

• Contact us
• Purchase our services
• Use our website
• Engage with us in meetings or correspondence
   

6. Data Retention

We keep personal data only for as long as necessary to fulfil the purposes outlined in this notice, including legal, accounting, or reporting requirements. Client records are retained for 6 years after the end of our relationship unless we are required by law to keep them longer. Some contact information may be kept beyond this period for ongoing relationship management, but only where we have a lawful basis to do so. .”

7. Sharing Your Information

We only share your personal data with:

• Regulatory authorities or organisations we are legally required to inform
• Service providers who process data on our behalf (with appropriate safeguards)
   

We do not sell your personal information.

8. How to Complain

If you have concerns about our use of your personal data, please contact us first.

If you are not satisfied with our response, you can contact the UK Information Commissioner’s Office (ICO):
Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113
Website: www.ico.org.uk/make-a-complaint

This notice may be updated periodically. Please check back regularly for any changes.